{"id":62,"date":"2024-05-27T13:02:14","date_gmt":"2024-05-27T16:02:14","guid":{"rendered":"https:\/\/gymbot.com.br\/ajuda\/?page_id=62"},"modified":"2024-05-27T13:03:37","modified_gmt":"2024-05-27T16:03:37","slug":"suporte","status":"publish","type":"page","link":"https:\/\/gymbot.com.br\/ajuda\/suporte\/","title":{"rendered":"Abrir chamado de Suporte"},"content":{"rendered":"<h3>Preencha corretamente o formul\u00e1rio abaixo para abrir um chamado de suporte e receber um retorno da nossa equipe:<\/h3>\n<div style=\"background-color: #f6f6f6; align: center; padding: 25px 25px 25px 25px; border-radius: 12px; border: 1px solid #28a719;\"><style id=\"wpforms-css-vars-54\">\n\t\t\t\t#wpforms-54 {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-54\"><form id=\"wpforms-form-54\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"54\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/ajuda\/wp-json\/wp\/v2\/pages\/62?wpforms_form_id=54\" data-token=\"0a62b07024f70b28237da40512500bca\" data-token-time=\"1779643335\"><noscript class=\"wpforms-error-noscript\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-54-field_11-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"11\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-54-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_0\">Informe seu nome <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-54-field_0\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][0]\" aria-errormessage=\"wpforms-54-field_0-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-54-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_5\">Qual a sua empresa <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-54-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-54-field_5-error\" required><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-54-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_1\">Seu e-mail para contato <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-54-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" aria-errormessage=\"wpforms-54-field_1-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-54-field_3-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_3\">DDD+WhatsApp para contato <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-54-field_3\" class=\"wpforms-field-large wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][3]\" placeholder=\"DDD+WhatsApp\" aria-label=\"DDD+WhatsApp para contato\" aria-errormessage=\"wpforms-54-field_3-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-54-field_7-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"7\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-54-field_6-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_6\">O e-mail informado \u00e9 o mesmo utilizado para fazer login na ferramenta? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-54-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Escolha uma op\u00e7\u00e3o<\/option><option value=\"Sim\"  class=\"choice-1 depth-1\"  >Sim<\/option><option value=\"N\u00e3o\"  class=\"choice-2 depth-1\"  >N\u00e3o<\/option><\/select><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-54-field_8-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_8\">Desde quando o problema est\u00e1 acontecendo? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-54-field_8\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-54-field_8-error\" required><\/div><\/div><\/div><\/div><\/div>\t\t<div id=\"wpforms-54-field_12-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"12\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-54-field_12\" >do que ferramenta?<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-54-field_12\" class=\"wpforms-field-medium\" name=\"wpforms[fields][12]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-54-field_13-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_13\">Qual vers\u00e3o voc\u00ea est\u00e1 utilizando? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-54-field_13\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][13]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Escolha uma op\u00e7\u00e3o<\/option><option value=\"2.0\"  class=\"choice-1 depth-1\"  >2.0<\/option><option value=\"PRO\"  class=\"choice-2 depth-1\"  >PRO<\/option><option value=\"N\u00e3o sei\"  class=\"choice-3 depth-1\"  >N\u00e3o sei<\/option><\/select><\/div><div id=\"wpforms-54-field_9-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-field-select-style-classic\" data-field-id=\"9\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_9\">Voc\u00ea j\u00e1 tentou &quot;For\u00e7ar reconex\u00e3o&quot; na ferramenta? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-54-field_9\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][9]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Escolha uma op\u00e7\u00e3o<\/option><option value=\"Sim, forcei a reconex\u00e3o\"  class=\"choice-1 depth-1\"  >Sim, forcei a reconex\u00e3o<\/option><option value=\"N\u00e3o, n\u00e3o fiz reconex\u00e3o\"  class=\"choice-2 depth-1\"  >N\u00e3o, n\u00e3o fiz reconex\u00e3o<\/option><\/select><div id=\"wpforms-54-field_9-description\" class=\"wpforms-field-description\">Caso n\u00e3o saiba como fazer, <a href=\"https:\/\/gymbot.com.br\/ajuda\/conhecimento\/conectando-seu-numero-do-whatsapp\/\">clique aqui<\/a><\/div><\/div><div id=\"wpforms-54-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_2\">Conte o que est\u00e1 acontecendo, forne\u00e7a o m\u00e1ximo de detalhes para ajudar nosso time a entender sua necessidade <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-54-field_2\" class=\"wpforms-field-large wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"54\" data-field-id=\"2\" data-text-limit=\"600\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-54-field_2-error\" maxlength=\"600\" required><\/textarea><\/div><div id=\"wpforms-54-field_10-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_10\">Informe o n\u00famero do lead\/cliente que chamou no WhatsApp e aconteceu o problema (se tiver mais de um, pode listar at\u00e9 5, separe por v\u00edrgulas): <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-54-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-54-field_10-error\" aria-describedby=\"wpforms-54-field_10-description\" required><div id=\"wpforms-54-field_10-description\" class=\"wpforms-field-description\">Caso n\u00e3o tenha, informe \"N\u00e3o tenho\"<\/div><\/div><div id=\"wpforms-54-field_4-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-54-field_4\">Voc\u00ea tem print(s) do ocorrido? Se sim, anexar aqui:<\/label><div\n\t\tclass=\"wpforms-uploader \"\n\t\tdata-field-id=\"4\"\n\t\tdata-form-id=\"54\"\n\t\tdata-input-name=\"wpforms_54_4\"\n\t\tdata-extensions=\"jpg,png,pdf,doc,jpeg,gif\"\n\t\tdata-max-size=\"52428800\"\n\t\tdata-max-file-number=\"5\"\n\t\tdata-post-max-size=\"52428800\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">Voc\u00ea pode enviar at\u00e9 5 arquivos.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-54-field_4\"\n\t\tname=\"wpforms_54_4\" \t\tvalue=\"\">\n<\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-54-field_12-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-54-field_12-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-54-field_12-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"54\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/gymbot.com.br\/ajuda\/wp-json\/wp\/v2\/pages\/62\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-54\" class=\"wpforms-submit\" data-alt-text=\"Enviando\u2026\" data-submit-text=\"Enviar e abrir chamado de suporte\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar e abrir chamado de suporte<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/gymbot.com.br\/ajuda\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Carregando\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Preencha corretamente o formul\u00e1rio abaixo para abrir um chamado de suporte e receber um retorno da nossa equipe:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gymbot.com.br\/ajuda\/wp-json\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gymbot.com.br\/ajuda\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gymbot.com.br\/ajuda\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gymbot.com.br\/ajuda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gymbot.com.br\/ajuda\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":5,"href":"https:\/\/gymbot.com.br\/ajuda\/wp-json\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":67,"href":"https:\/\/gymbot.com.br\/ajuda\/wp-json\/wp\/v2\/pages\/62\/revisions\/67"}],"wp:attachment":[{"href":"https:\/\/gymbot.com.br\/ajuda\/wp-json\/wp\/v2\/media?parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}